I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | Frame quality
The new frame arrived today—it is perfect! With the precise dimensions that spaces between the art and the outer frame are the ideal proportion for the small painting. Thank you for the great service and high quality!
Best Regards,
Marla, | beautiful frames!
I have received my frames and they are beautiful !!!!
Many businesses only hear messages with complaints but I like to let businesses know when they do a great job !
Bezenkhan, | L.
Order was filled promptly and received the order within a few days.
Greta, |
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